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Customer Service Representative - Full Time

3 month Temporary role with the potential to go permanent

Pharmaceutical Industry

Our Client a global pharmaceutical company located on the North Shore is seeking an experienced Customer Service Representative to join their friendly close knit team.

Your Role is to provide exceptional customer service while ensuring quality and customer satisfaction standards are met. This is a contract role for 3 months. This customer service role is not in a call centre environment.

Responsibilities
First point of contact for telephone enquires
Process orders into SAP correctly and within a time frame
Handling the entry of returns and credits and liaise with Accounts Department.
Communicate with Warehouse for export orders and ensure documentation is sent to Customers
Follow up with Transport companies to ensure delivery times meet Customer expectations
Provide customer service support to Sales Team

To be successful you must have a proven track record working in customer service, possess good people skills, and be a friendly, willing team contributor with a can do attitude. Experience with

Responsibilities
Phone based order taking
Invoicing / accounts
Accurate data entry
Intermediate skills in Word / Excel
SAP a plus
Excellent verbal and written skills

Previous experience working in a similar customer service role in a Corporate environment would be preferred Pharma, devices or similar exposure would be a bonus! Have a strong service orientation and working to high level customer service expectations would lead you to success in this role.

Core Hours: 8.30 am to 5.30 pm Monday to Friday

Gordon Location Good hourly rate paid weekly!


If you feel this role is for you please call Helen on 9905 3566 for more information or send your resume to helen@dclrecruitment.com.au



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